Your privacy is important to S-CARE Home Services. Please read this policy carefully.
S-CARE Home Services respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share and protect data when you use our website, mobile platform, booking system, customer support channels or services.
We may collect your full name, mobile number, email address, service address, PIN code, city, state, booking preferences, payment references, communication logs, device information, browser data, IP details and usage analytics.
When you request a service, we collect details required to process your booking, assign technicians, verify identity, provide support and complete service delivery.
Payments may be processed through secure third-party gateways, UPI, cash, wallets or banking channels. We do not intentionally store sensitive card details unless legally or technically required through authorized processors.
We use collected information to manage bookings, confirm appointments, dispatch technicians, improve operations, personalize service experience, resolve complaints, prevent fraud and communicate updates.
We may contact you through phone call, SMS, WhatsApp, email or notifications for booking confirmations, OTP, technician arrival updates, invoices, feedback requests or urgent service notices.
You may receive promotional offers, discounts, seasonal campaigns or product recommendations unless you choose to opt out.
Relevant booking details may be shared with assigned technicians or verified partners strictly for service fulfillment purposes.
We may use logistics, analytics, hosting, CRM, payment or support partners. Such parties may process limited data under contractual confidentiality obligations.
Our website may use cookies, pixels, local storage and analytics technologies to improve speed, remember preferences, measure traffic and enhance user experience.
We may automatically collect browser type, operating system, referring pages, session duration and device identifiers for security and analytics.
We implement administrative, technical and reasonable security measures to protect personal information against unauthorized access, misuse or disclosure.
We retain data as long as necessary for bookings, warranty support, tax compliance, legal obligations, dispute handling and operational records.
Feedback, ratings and testimonials submitted by users may be displayed publicly unless requested otherwise.
In certain disputes or service verification cases, before/after work photos, digital signatures or completion proof may be collected with notice where applicable.
Our services are not intentionally directed to children. Minors should use services only under adult supervision.
Customers must provide accurate details. Incorrect addresses, fake names, fraudulent payments or misuse may result in service refusal.
We may disclose data if required by law, court order, regulatory request, fraud investigation or to protect rights, safety and property.
If you contact us through social media, messaging apps or partner platforms, their separate privacy policies may also apply.
Where technology vendors operate globally, limited data may be processed through secure international infrastructure subject to safeguards.
Subject to applicable laws, you may request correction, update or deletion of certain personal information by contacting support.
You may opt out from marketing messages anytime through unsubscribe links or customer support requests.
Although we use protections, no digital platform can guarantee 100% security. Users should also protect their own devices and passwords.
Our website may contain links to third-party websites. We are not responsible for their content, security or privacy practices.
If the company undergoes merger, acquisition, restructuring or asset transfer, relevant user data may be transferred subject to lawful handling.
We may revise this Privacy Policy periodically. Updated versions become effective when published on our website or platform.
By accessing or using S-CARE Home Services, you consent to the collection and use of information as described in this policy.
For privacy requests, complaints or questions, please contact official S-CARE Home Services support channels.